Privacy Policy
Effective: May 31, 2023
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AGREM BTY, LLC (“r.e.m. beauty,” “we,” “us,” “our”) respects your privacy and values your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using our website at www.rembeauty.com (the “Site”), and/or by use of any of our products or services (collectively, with the Site, the “Service”). If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the How to Contact Us section at the end of this Privacy Policy.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF SERVICE, THEN YOU SHOULD IMMEDIATELY DISCONTINUE USE OF THE SERVICE WITHOUT PROVIDING US WITH ANY PERSONAL INFORMATION.
We may collect the following categories of personal information (a) directly from you (such as when you purchase a product from us, create an account, or send communications to us), (b) from third parties such as partner companies involved in joint promotions, (c) from the device and browser that you use to access the Site, and (d) from cookies and similar technologies:
Identifiers
We may collect your first name, last name, email address, account username, account password, screen name, shipping address, billing address, and phone number.
Commercial and Financial Information
If you purchase a product from us, we collect billing and payment information from you. We may also collect your order history and Wishlist.
Physical Characteristics
We may collect information about your skin color or skin type.
Demographics and Characteristics
We may collect your gender, age or date of birth, ethnicity and race, weight, and information about your relevant medical history. This information is only collected in the event of an adverse event and in compliance with applicable law, including the Modernization of Cosmetics Regulation Act.
User-submitted Content
We collect information that you post or submit to the Site, such as product reviews, photographs, and videos, as well as correspondence and survey responses that you send to us.
Device Information
We may collect device information when you use the Site. Device information may include computer and mobile device type, browser type, IP address, unique identifiers, domain names, access times, and geolocation information.
Internet Activity
We may collect information concerning your interaction with the Site, including when you access the Site and your browsing activity (such as which pages you visit, in what order, and for how long). This may include “traffic data” or tracking information provided by the Site’s host or similar providers (e.g., Google Analytics) that may be helpful for marketing purposes or for improving the Service.
Inferences
We may draw inferences from the information identified above that may reflect your preferences, characteristics, or interests. You are not required to provide all personal information identified in this Privacy Policy to use our Site or to interact with us offline, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to respond to your requests, create an account for you, perform a transaction or enter into a contract, or provide you with marketing we believe you may find valuable.
We store certain information that gets collected automatically at our end through cookies and other similar technologies. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for marketing purposes, including targeted advertising (as discussed in more detail below). Cookies on the Site are generally divided into the following categories:
To update your cookie preferences, please click the Cookie Policy option at the bottom of our Site.
Do Not Track
At this time, we do not recognize the “Do Not Track” browser-based standard signal, however, we recognize the Global Privacy Control (“GPC”) as a valid request from you to opt out of performance and targeting cookies.
Third Party Cookies
In addition, we use Shopify to power our online store. Shopify uses certain strictly necessary cookies to enable the online store to function properly as well as analytical/performance cookies. For more information regarding Shopify’s cookies, visit https://www.shopify.com/legal/cookies.
We also use Findation to help users find foundations shades. Findation uses certain strictly necessary cookies to enable the online store to function properly as well as analytical/performance cookies. For more information regarding Findation’s cookies, visit https://findation.com/privacy.
You can prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access our Site, however, you might not be able to access or use important functions or features of our Site, and you may, for example, be required to re-enter your log-in details.
The Service is not intended for users under the age of 16 and r.e.m. beauty does not knowingly collect personal information from individuals under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Service without permission, please notify us immediately by contacting us as detailed in the How to Contact Us section below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.
We use the above categories of personal information for the following purposes:
Purpose of Use |
Legal basis for processing |
Categories of personal information |
Provide the Service, and provide products and services requested by, or reasonably anticipated within the context of our relationship with, you. |
|
Identifiers, Commercial and Financial Information, Physical Characteristics, User-submitted Content, Inferences |
Respond to inquiries and messages we receive and keep records of correspondence. |
|
Identifiers, Commercial and Financial Information, User-submitted Content, Device Information, Internet or Other Network Activity |
Manage your accounts and generally facilitate the running and operation of our business. |
|
Identifiers, Commercial and Financial Information, User-submitted Content, Device Information, Internet or Other Network Activity, Inferences |
Make the Site more intuitive and easier to use and conduct research regarding your opinion of customer services. |
|
Identifiers, Commercial and Financial Information, User-submitted Content, Device Information, Internet or Other Network Activity, Inferences |
Protect the security and effective functioning of the Site and information technology systems. This includes analyzing log files to help identify and prevent unauthorized access to our network, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity. |
|
Identifiers, Commercial and Financial Information, Device Information, Internet or Other Network Activity |
Provide relevant marketing. |
|
Identifiers, Physical Characteristics, User-submitted Content, Device Information, Internet or Other Network Activity, Inferences |
Address our compliance and legal obligations and exercise our legal rights. |
|
Identifiers, Demographics and Characteristics, Commercial and Financial Information, User-submitted Content, Device Information, Internet or Other Network Activity, Inferences |
We do not use your personal information to make decisions with legal or similar significant effects for you based on the automated processing of your personal information.
We may share your personal information with the following third parties:
The above excludes text messaging originator opt-in data and consent, this information will not be shared with any third parties.
If you have questions about the parties with which we share personal information, please contact us as specified below.
At checkout or on our newsletter sign-up form you will have the option to receive marketing communications from us, by ticking a box indicating that you would like to receive such communications during checkout or at any time while browsing the Site by entering your email address into our newsletter sign-up form. You may “Subscribe for Updates” on our Site or opt-in to receive news, offers, or updates from us.
If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed, or receive any other marketing communication, you can choose to not receive such communications at any time. Please follow the unsubscribe link in the relevant communication (e.g., ticking a box to opt-out, clicking “unsubscribe” in a marketing email from us, or replying STOP to a text message) or contact us as detailed below.
We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.
You play an important role in keeping your information secure. You should not share your username or password with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at the contact information in the How to Contact Us section below.
For residents of California, this section describes how we collect, use, and disclose, and/or “sell” (as defined under California law) the personal information of California residents, and the rights you may have under California law. These disclosures are intended to supplement this Privacy Policy with information required by California law.
To understand what personal information we may have collected about you in the past 12 months, and from where we collected it, please see the section Information We Collect above.
We collect this personal information, as further described in the How We Use Your Personal Information section above, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives.
We collect this personal information, as further described in the How We Use Your Personal Information section, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives.
We disclose the following categories of personal information for business or commercial purposes to the categories of recipients listed below:
Identifiers |
Group companies; Service providers; Advertising partners and social media networks; Business reorganization; Mandatory disclosures and legal rights |
Commercial and Financial Information |
Group companies; Service providers; Auditors, advisors, and financial institutions; Business reorganization; Mandatory disclosures and legal rights |
Physical Characteristics |
Group companies; Service providers; Business reorganization |
Demographics and Characteristics |
Auditors, advisors, and financial institutions; Business reorganization; Mandatory disclosures and legal rights |
User-submitted Content |
Group companies; Service providers; Site Visitors; Business reorganization; Mandatory disclosures and legal rights |
Device Information |
Group companies; Service providers; Business reorganization; Advertising partners and social media networks; Mandatory disclosures and legal rights |
Internet or Other Network Activity |
Group companies; Service providers; Business reorganization; Advertising partners and social media networks; Mandatory disclosures and legal rights |
Inferences |
Group companies; Service providers; Business reorganization; Advertising partners and social media networks; Mandatory disclosures and legal rights |
Sensitive Information |
Group companies; Service providers; Auditors, advisors, and financial institutions; Business reorganization; Mandatory disclosures and legal rights |
For more information on how your information is shared, please see the How We Share Your Personal Information section.
Sale of Personal Information
Our use of some cookies and similar technologies may be considered a “sale” under California law. California law defines “sale” broadly to include any disclosure of information in return for any value. The value does not need to be monetary like in a traditional sale. However, the disclosure of personal information to advertising partners and social media networks through cookies and similar technologies may qualify as a sale. You can opt out of these cookies and similar technologies by clicking the “Do Not Sell or Share My Personal Information” link at the bottom of the page.
The categories of personal information disclosed that may be considered a “sale” under California law are: Identifiers, Device Information, Internet or Other Network Activity, and Inferences.
The categories of third parties to whom personal information was disclosed that may be considered a “sale” under California law are: advertising partners and social media networks.
We do not sell, or have actual knowledge of any sale of, the personal information of minors under 16 years of age.
Your Rights
Under California law, you have a right to notice, upon collection, of the categories of personal information collected and the purposes for which the information will be used. In addition, California residents may have additional rights, subject to certain limitations, including:
You may exercise your right to opt-out of “sales” by clicking the “Do Not Sell or Share My Personal Information” link at the bottom of the page. We also recognize the Global Privacy Control as a valid request from you to opt out of the sale of your personal information.
If you wish to exercise any of these other rights or have any questions or concerns regarding the processing of your personal information, please contact us at privacy@agrembeauty.com. We will respond to your request consistent with applicable law.
Please note, however, before we will be able to process your request, we will need to properly verify your identity for security purposes. Where we possess appropriate information about you on file (e.g., name, phone number, email, or physical address), we will attempt to verify your identity using that information.
To use an authorized agent to make a request on your behalf, we require the authorized agent to provide proof that you gave the agent signed permission to submit the request. We may also require you to verify your identity directly with us or directly confirm with us that you provided the authorized agent permission to submit the request.
We retain personal information for as long as you have an account with us in order to meet our contractual obligations to you and for seven years after that and/or purchase of services to identify any issues and resolve any potential legal proceedings.
Please contact us at privacy@agrembeauty.com with the subject line “Privacy – Canada”:
This section provides additional information for residents of the EU and UK.
International Data Transfers
We take steps to ensure that we handle your personal information subject to appropriate safeguards. As a US company, most of our operations are conducted in the United States and in order to provide the Service, personal information may be processed in the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. We provide appropriate protections for cross-border transfers as required by applicable law for international data transfers. With respect to transfers originating from the European Economic Area and the U.K., we implement the standard contractual clauses approved by the European Commission and the International Data Transfer Addendum approved by the U.K. Information Commissioner’s Office, respectively.
Retention of Your Personal Information
We typically retain personal information related to marketing activities for as long as you accept marketing communications from us, and no longer than six (6) years from your last contact with us (unless required by law). In any event, upon request, we will securely delete such data in accordance with applicable law. For personal information that we collect and process for other purposes, as described above, we typically retain such personal information for no longer than the period necessary to fulfill the purposes outlined in this Privacy Policy, and as otherwise needed to address tax, corporate, compliance, employment, litigation, and other legal rights and obligations.
Legal Basis for Processing Your Personal Information
Where required, we have several different legal grounds on which we collect and process your personal information for the purposes set out in the section above, How We Use Your Personal Information, including: (i) as may be necessary to perform a contract (such as when you choose to purchase r.e.m. beauty products); (ii) as necessary to comply with a legal obligation (such as when we use personal information for recordkeeping to substantiate tax liability); (iii) consent (where you have provided consent as appropriate under applicable law, such as for direct marketing or certain cookies); and (iv) as necessary for our legitimate interests (such as when we act to maintain our business generally, including maintaining the safety and security of the Site).
Automated Decision-Making
We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or that otherwise significantly affects you. However, we use profiling and analytics to understand how people use the Site and for marketing purposes. These analytics help us understand and improve the Service. We also use security and fraud analytics, for example, to identify potential fraud.
Your Rights
As available and except as limited under applicable law, individuals in the EU and UK have the rights described below:
Some rights may be limited, and we may need to retain certain personal information, as required or permitted by applicable law. To inquire about or exercise the rights listed above, at any time, contact us at privacy@agrembeauty.com with the subject line “Privacy – EU/UK” so that we can get your email to the right team. We will respond to you request consistent with applicable law. If you feel that your request or concern was not satisfactorily resolved by us, you have the right to lodge a complaint with your local data protection authority.
This section provides additional information for residents of Brazil.
International Data Transfers
As a US company, most of our operations are conducted in the United States and to provide the Service, personal information will be processed in the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. We provide appropriate protections for cross-border transfers as required by applicable law for international data transfers.
Retention of Your Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which the information was collected; as needed to address tax, corporate compliance, employment, litigation, and other legal rights and obligations; and as otherwise permitted by law.
Legal Basis for Processing Your Personal Information
Where required, we have several different legal grounds on which we collect and process your personal information for the purposes set out in the Our Use of Personal Information section above, including: (i) as may be necessary to perform a contract with you; (ii) as necessary to comply with a legal obligation; (iii) consent (where consent has been provided as appropriate under applicable law); and (iv) as necessary for our legitimate interests (such as when we act to maintain our business generally, including maintaining the safety and security of the Service).
Automated Processing
We do not use automated processing to make decisions that may affect you significantly. However, we use profiling and analytics to understand how people user our Site and App and for marketing purposes. These analytics help us understand and improve the Service. We also use security and fraud analytics, for example, to identify potential fraud.
Your Rights
As available and except as limited under applicable law, individuals in Brazil have the rights to request:
Some rights may be limited, and we may need to retain certain personal information, as required or permitted by applicable law. To inquire about or exercise the rights listed above, at any time, contact us at privacy@agrembeauty.com with the subject line “Privacy - Brazil” so that we can get your email to the right team. We will respond to you request consistent with applicable law.
If you are resident of Australia or New Zealand, you have the right to access the personal information we hold about you and to update and/or correct it, subject to certain exceptions. As noted above, you may view and/or update certain information associated with your account (e.g., name, email address, password, gender, birthdate, height, and weight) by logging into your account. If you wish to access or update/correct other personal information, contact us at privacy@agrembeauty.com with the subject line “Privacy - AU/NZ” so that we can get your email to the right team. We will respond to you request consistent with applicable law.
As a US company, most of our operations are conducted in the United States and to provide the Service, personal information will be processed in the United States.
We typically retain personal information related to marketing activities for as long as you accept marketing communications from us, and no longer than six (6) years from your last contact with us (unless required by law). In any event, upon request, we will securely delete such data in accordance with applicable law. For personal information that we collect and process for other purposes, as described above, we typically retain such personal information for no longer than the period necessary to fulfill the purposes outlined in this Privacy Policy, and as otherwise needed to address tax, corporate, compliance, employment, litigation, and other legal rights and obligations.
If you have any questions or wish to lodge a complaint, you may do so by contacting us at the information in the How to Contact Us section below. If you submit a complaint, we will investigate your compliant and determine the steps that we will take to resolve it. We will contact you if we need any additional information from you and will notify of the outcome of the investigation.
This section provides additional information for residents of the People’s Republic of China.
International data transfer.
We take steps to ensure that we handle your personal information subject to appropriate safeguards. As a US company, most of our operations are conducted in the United States and in order to provide the Service, personal information may be processed in the United States and Canada, where laws regarding processing of personal information may be less stringent than the laws in your country. By using the Service, you consent to the transfer of personal information outside of the People’s Republic of China. Automated-decision making.
We do not use automated processing to make decisions that may affect you significantly. However, we use profiling and analytics to understand how people use the Site and for marketing purposes. These analytics help us understand and improve the Service. We also use security and fraud analytics, for example, to identify potential fraud.Your Rights
To the extent required under applicable law, residents of the People’s Republic of China have the right of:
Some rights may be limited, and we may need to retain certain personal information, as required or permitted by applicable law. To inquire about or exercise the rights listed above, at any time, contact us at privacy@agrembeauty.com with the subject line “Privacy - China” so that we can get your email to the right team, or log-in to your account. We will respond to your request consistent with applicable law.
If you feel that your request or concern was not satisfactorily resolved by us, you have the right to lodge a complaint.
Third-Party Links
This website contains links and references to other websites (e.g., social media buttons) administered by unaffiliated third parties. This Privacy Policy does not apply to such third-party websites. When you click a link to visit a third-party website, you will be subject to that website's privacy practices. The inclusion of a link on our website does not imply endorsement of the linked site or service by us or by our affiliates. We encourage you to familiarize yourself with the privacy and security practices of any linked third-party websites before providing any personal information on those websites.
Third-Party Advertising
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use our website and other websites or online services. You may receive advertisements based on information relating to your access to and use of our website and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop.
If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/..
This Privacy Policy is effective as of the date above and will remain in effect until a new policy supersedes it. We may choose to update this Privacy Policy at our discretion, so you should check this page periodically as the terms may change from time-to-time. When we make changes, we will revise the effective date at the top of this page. In the event of a material change to this Privacy Policy, we will provide a message through the Site or via an email address associated with your account informing you of the change. We also encourage users to frequently check this page for any changes and to stay informed about our privacy practices, especially before you provide information, and particularly personal information, to us through the Service.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@agrembeauty.com.
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