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faqs

answers to your most common questions

order status

we’ll send tracking information to the email you gave us as soon as your order goes out. please allow up to 48 hours for your tracking information to update.

international orders may take up to 2 weeks from the ship date to be delivered.

if your order is taking longer than expected, please email info@rembeauty.com and we’ll check its status. we know it’s important, and we’re on it.

after you make a purchase, you'll receive an email confirming that your order has been received and is processing. we'll send tracking information to the email you gave us as soon as your order goes out. please allow up to 48 hours for your tracking information to update.

if your order is taking longer than expected, please email info@rembeauty.com and we'll check its status. we know it's important, and we're on it.

placing an order

we accept paypal, apple pay, visa, mastercard, american express, discover, and afterpay.

r.e.m. beauty is produced in partnership with forma beauty brands, llc.

afterpay is a service that gives you the ability to make purchases on our site and pay for your order in four interest-free payments, due every two weeks.

PLEASE NOTE: we may turn the afterpay service off temporarily during peak traffic times in order to ensure the best possible checkout experience.

to serve you better, we start processing your order as soon as it's placed. we are unable to change or cancel orders once they are made. if you made an error at checkout, please reach out to info@rembeauty.com for help.

all pricing on rembeauty.com is shown in u.s. dollars (usd). please note, the final checkout price is also reflected in u.s. dollars (usd).

shipping

yes, we offer free standard shipping for all u.s. orders over $50 and for international orders over $80. free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc.

we ship to most locations outside of the u.s. we do not ship to countries that are under u.s. embargo and cannot ship to countries that cannot accept cosmetic goods from the u.s.

orders placed in u.s. dollars to ship internationally must have a matching billing and shipping address. if international addresses do not match on an order that ships from the u.s., your order may be cancelled. contact us at info@rembeauty.com with questions.

yes, we ship to po boxes.

we offer free standard shipping for all u.s. orders over $50 and for international orders over $80. free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc. for orders under $50 a standard shipping rate of $5.95 will be applied to u.s. orders and a shipping rate of $18 will be applied to international orders.

product

we are happy to share that all of our products are cruelty-free.

we are happy to share that all of our products are vegan.

we care about your health and safety and know that allergies are a serious thing. r.e.m. beauty products are not specifically formulated to be gluten-free. If you're wondering what's in an r.e.m. beauty product, please check out the detailed ingredient list on the product page or product packaging to make sure the product will work for you. ask your doctor if you have any concerns.

the only way to guarantee authenticity is by purchasing from the official rembeauty.com website.

you can learn all about our products, including full ingredient listings, on individual product pages at rembeauty.com. if you have any questions, email us at info@rembeauty.com.

our products are manufactured under the highest of standards in the u.s., italy, indonesia and korea. for more details, check each product page on rembeauty.com or the product packaging.

your safety is important to us. product safety testing requires teamwork across multiple departments, from product development to the labs and factories manufacturing and engineering the formulas. every company we work with must meet and exceed our high standards of compliance.

r.e.m. beauty products are tested on (very happy) human volunteers. We do not test our products on animals nor do we ask others to test our products on animals on our behalf.

yes, we do. the quality of our ingredients extends well beyond the ingredients themselves. all product suppliers must adhere to high standards for employee working conditions and specifically prohibit involuntary or forced labor, human trafficking, child labor and harassment and abuse.

r.e.m. beauty was created to empower you with the tools you need to bring your most vivid, limitless, and creative dreams to life. this involves stimulating all senses, and when necessary, using high-quality fragrances to do so. please check each product's full ingredient listing on its product page at rembeauty.com to make sure it's right for you.

although the phrase "clean beauty" is not regulated by the u.s. fda, r.e.m. beauty is paving the way for the next generation of safe, ethical, thoughtful formulas that help people everywhere make their beauty dreams become reality—without compromise. we are cruelty-free, vegan-friendly, and never test our products on animals...only very happy human volunteers.

we only sell r.e.m. beauty products.

ariana grande is the founder and creator of r.e.m. beauty. she has a deep respect for the transformative power of makeup and has always been passionate about incredible product. through r.e.m. beauty, ari invites everyone to be their own creative director and make their most beautiful dreams a reality.

returns & exchanges

while we do everything we can to prevent this, sometimes an item can be damaged in transit. if you receive a damaged or defective product, please report it within 30 days of delivery. please contact info@rembeauty.com and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. if the product is deemed defective, r.e.m. beauty will replace the product at no additional charge.

purchases made on our website may be returned up to 30 days after confirmed delivery for a refund in the original form of payment. sorry, we cannot refund the cost of shipping. please contact info@rembeauty.com to initiate a return.

international orders

r.e.m. beauty works with Global-e to ship international orders made on the r.e.m. beauty site. With Global-e, we are pleased to provide an enhanced optimized shopping experience for customers in more than 6 countries and territories, with support for many more coming soon. As an international shopper you get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees. For full list of countries we ship to please see below.

Albania

American Samoa

Andorra

Angola

Anguilla

Antigua and Barbuda

Armenia

Aruba

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Bonaire, Saint Eustatius and Saba

Bosnia and Herzegovina

Botswana

Brazil

British Virgin Islands

Brunei Darussalam

Bulgaria

Burkina Faso

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Chad

China

Colombia

Comoros

Cook Islands

Costa Rica

Cote D'Ivoire (Ivory Coast)

Croatia

Curacao

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

East Timor

Ecuador

Egypt

El Salvador

Equatorial Guinea

Estonia

Ethiopia

Falkland Islands

Faroe Islands

Fiji

Finland

France

French Guiana

French Polynesia

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guernsey

Guinea

Guinea-Bissau

Guyana

Haiti

Honduras

Hong Kong

Hungary

Iceland

India

Ireland (Republic of)

Isle of Man

Israel

Italy

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kiribati

Korea (South)

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liechtenstein

Lithuania

Luxembourg

Macau

Madagascar

Malawi

Maldives

Malta

Marshall Islands

Martinique

Mauritania

Mauritius

Mexico

Micronesia

Moldova

Monaco

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Namibia

Nauru

Nepal

Netherlands

Netherlands Antilles

New Caledonia

New Zealand

Nicaragua

Nigeria

Niue

North Macedonia

Northern Mariana Islands

Norway

Oman

Pakistan

Palau

Panama

Papua New Guinea

Paraguay

Philippines

Poland

Portugal

Qatar

Reunion

Romania

Rwanda

Saint Kitts and Nevis

Saint Lucia

Saint Vincent & the Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Slovak Republic

Slovenia

Solomon Islands

South Africa

Spain

Sri Lanka

St Barthelemy

St Martin

Sudan

Suriname

Swaziland

Sweden

Switzerland

Taiwan

Tanzania

Thailand

Togo

Tonga

Trinidad and Tobago

Tunisia

Turkmenistan

Turks and Caicos Islands

Tuvalu

Uganda

United Arab Emirates

United Kingdom

Uzbekistan

Vanuatu

Vatican City State (Holy See)

Wallis and Futuna Islands

Zambia

Zimbabwe

Global-e is a trusted global ecommerce vendor that allows r.e.m. beauty to provide the best possible user experience to our international customers. Global-e will be the company that you contact for any international purchase questions on rembeauty.com. All international payments will be processed through Global-e. Approved international carriers will deliver your packages. For more information on Global-e’s international shipping capabilities please visit https://service.global-e.com/

To track your order please visit Global-e’s shipping portal and enter in your order information.

https://web.globale.com/Order/Track/mZVe

As only the recipient of the package can make an inquiry with the local customs authorities, for any details regarding the process and its due date, we kindly ask you to contact them directly using the tracking reference number provided in your confirmation email.

To start the return process please visit our return portal: https://web.globale.com/Returns/Portal/mZVe

Shipping costs are calculated automatically at checkout and depend on:

1. Destination country

2. Size/weight of the package

3. Shipping method selected

Global-e offers several different shipping methods including airmail, standard courier and express courier. The prices for each available option will be displayed at checkout.

etc.

tag your r.e.m. beauty looks with @r.e.m.beauty and #remFlightCrew for a chance to be featured.

please direct all influencer related inquiries to influencers@rembeauty.com.

contact us at info@rembeauty.com.

*risk free try-on: receive free shipping & free returns when you buy sweetener concealer receive free shipping when you purchase sweetener concealer in any shade. Only valid at www.rembeauty.com. order must contain sweetener concealer before promotion is applied. no promo code necessary. purchases made on our website may be returned up to 30 days after confirmed delivery for a refund in the original form of payment. please visit https://rembeauty.com/pages/refund-policy to initiate a return. offer valid only on in-stock items, no rain checks. offer not valid on previous purchases. not valid for cash or credit. offer subject to change at any time and without notice. free shipping only applies to standard shipping within the contiguous united states. additional fees for tax, vat, duties, government fees, and/or expedited shipping may apply. r.e.m. beauty has the right to cancel any orders due to unauthorized use of our website or violation of our terms of use. offer begins on july 28th, 2022 at 8:00 am est and is valid until august 18th, 2022 at 11:59 pm pst.

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