answers to your most common questions
we’ll send tracking information to the email you gave us as soon as your order goes out. please allow up to 48 hours for your tracking information to update.
international orders may take up to 2 weeks from the ship date to be delivered.
if your order is taking longer than expected, please email [email protected] and we’ll check its status. we know it’s important, and we’re on it.
after you make a purchase, you'll receive an email confirming that your order has been received and is processing. we'll send tracking information to the email you gave us as soon as your order goes out. please allow up to 48 hours for your tracking information to update.
if your order is taking longer than expected, please email [email protected] and we'll check its status. we know it's important, and we're on it.
we accept paypal, apple pay, visa, mastercard, american express, and discovery.
to serve you better, we start processing your order as soon as it's placed. we are unable to change or cancel orders once they are made. if you made an error at checkout, please reach out to [email protected] for help.
all pricing on rembeauty.com is shown in u.s. dollars (usd). please note, the final checkout price is also reflected in u.s. dollars (usd).
yes, we offer free standard shipping for all u.s. orders over $50. All international orders are charged a flat $14.95. free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc.
we ship to most locations outside of the u.s. we do not ship to countries that are under u.s. embargo and cannot ship to countries that cannot accept cosmetic goods from the u.s.
orders placed in u.s. dollars to ship internationally must have a matching billing and shipping address. if international addresses do not match on an order that ships from the u.s., your order may be cancelled. contact us at [email protected] with questions.
yes, we ship to po boxes.
we offer free standard shipping for all u.s. orders over $50 and all international orders over $75 usd. free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc. for orders under $50 a standard shipping rate of $5.95 will be applied to u.s. orders. for international orders a shipping rate of $14.95 will be applied to all orders under $75 usd.
we are happy to share that all of our products are cruelty-free.
we are happy to share that all of our products are vegan.
we care about your health and safety and know that allergies are a serious thing. r.e.m. beauty products are not specifically formulated to be gluten-free. If you're wondering what's in an r.e.m. beauty product, please check out the detailed ingredient list on the product page or product packaging to make sure the product will work for you. ask your doctor if you have any concerns.
the only way to guarantee authenticity is by purchasing from the official rembeauty.com website.
our products are manufactured under the highest of standards in the u.s., italy, indonesia and korea. for more details, check each product page on rembeauty.com or the product packaging.
your safety is important to us. product safety testing requires teamwork across multiple departments, from product development to the labs and factories manufacturing and engineering the formulas. every company we work with must meet and exceed our high standards of compliance.
r.e.m. beauty products are tested on (very happy) human volunteers. We do not test our products on animals nor do we ask others to test our products on animals on our behalf.
yes, we do. the quality of our ingredients extends well beyond the ingredients themselves. all product suppliers must adhere to high standards for employee working conditions and specifically prohibit involuntary or forced labor, human trafficking, child labor and harassment and abuse.
r.e.m. beauty was created to empower you with the tools you need to bring your most vivid, limitless, and creative dreams to life. this involves stimulating all senses, and when necessary, using high-quality fragrances to do so. please check each product's full ingredient listing on its product page at rembeauty.com to make sure it's right for you.
although the phrase "clean beauty" is not regulated by the u.s. fda, r.e.m. beauty is paving the way for the next generation of safe, ethical, thoughtful formulas that help people everywhere make their beauty dreams become reality—without compromise. we are cruelty-free, vegan-friendly, and never test our products on animals...only very happy human volunteers.
we only sell r.e.m. beauty products.
ariana grande is the founder and creator of r.e.m. beauty. she has a deep respect for the transformative power of makeup and has always been passionate about incredible product. through r.e.m. beauty, ari invites everyone to be their own creative director and make their most beautiful dreams a reality.
while we do everything we can to prevent this, sometimes an item can be damaged in transit. if you receive a damaged or defective product, please report it within 30 days of delivery. please contact [email protected] and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. if the product is deemed defective, r.e.m. beauty will replace the product at no additional charge.
purchases made on our website may be returned up to 30 days after confirmed delivery for a refund in the original form of payment. sorry, we cannot refund the cost of shipping. please contact [email protected] to initiate a return.
r.e.m. beauty ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly. For full list of countries we ship to please see below.
Antigua and Barbuda
Bonaire, Saint Eustatius and Saba
Bosnia and Herzegovina
British Virgin Islands
Cote D'Ivoire (Ivory Coast)
Ireland (Republic of)
Isle of Man
Northern Mariana Islands
Papua New Guinea
Saint Kitts and Nevis
Saint Vincent & the Grenadines
Sao Tome and Principe
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
Vatican City State (Holy See)
Wallis and Futuna Islands
We ship all our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
Please note that duties and taxes assessed by customs vary by country and product.
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your r.e.m Beauty tracking page.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at [email protected].
We want you to receive your order as fast as possible!International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.
To start the return process please send us an email to [email protected] with your order number and any additional details.
Shipping costs are calculated automatically at checkout and depend on:
1. Destination country
2. Size/weight of the package
3. Shipping method selected
Global-e offers several different shipping methods including airmail, standard courier and express courier. The prices for each available option will be displayed at checkout.