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faqs

answers to your most common questions

order status

we’ll send tracking information to the email you gave us as soon as your order goes out. please allow up to 48 hours for your tracking information to update.

international orders may take up to 2 weeks from the ship date to be delivered.

if your order is taking longer than expected, please email info@rembeauty.com and we’ll check its status. we know it’s important, and we’re on it.

after you make a purchase, you'll receive an email confirming that your order has been received and is processing. we'll send tracking information to the email you gave us as soon as your order goes out. please allow up to 48 hours for your tracking information to update.

if your order is taking longer than expected, please email info@rembeauty.com and we'll check its status. we know it's important, and we're on it.

placing an order

we accept paypal, apple pay, visa, mastercard, american express, and discover.

r.e.m. beauty is produced in partnership with forma beauty brands, llc.

at this time, we do not accept afterpay.

to serve you better, we start processing your order as soon as it's placed. we are unable to change or cancel orders once they are made. if you made an error at checkout, please reach out to info@rembeauty.com for help.

all pricing on rembeauty.com is shown in u.s. dollars (usd). please note, the final checkout price is also reflected in u.s. dollars (usd).

shipping

yes, we offer free standard shipping for all u.s. orders over $50 and for international orders over $80. free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc.

we ship to most locations outside of the u.s. we do not ship to countries that are under u.s. embargo and cannot ship to countries that cannot accept cosmetic goods from the u.s.

orders placed in u.s. dollars to ship internationally must have a matching billing and shipping address. if international addresses do not match on an order that ships from the u.s., your order may be cancelled. contact us at info@rembeauty.com with questions.

conversion and import fees do not apply to international orders. however, if you live outside of the u.s., your financial institution or country of residence may charge additional fees on top of your total, such as conversion or import taxes/customs fees. r.e.m beauty cannot credit you for these fees since they come from your financial institution or country. Please call your financial institution or customs office before placing your order to confirm what kind of charges you can expect from them.

for full list of countries we ship to please see below: ALBANIA, AMERICAN SAMOA, ANDORRA, ANTIGUA & BARBUDA, ARMENIA, AUSTRALIA, AUSTRIA, AZERBAIJAN, BAHRAIN, BANGLADESH, BARBADOS, BELARUS, BELGIUM, BENIN, BHUTAN, BOSNIA & HERZEGOVINA, BOTSWANA, BRAZIL, BULGARIA, BURKINA FASO, CAMBODIA, CAMEROON, CANADA, CANARY ISLANDS, CAPE VERDE, CAYMAN ISLANDS, CHAD, CHINA, CHINESE TAIPEI – TAIWAN, COLOMBIA, COMOROS, CONGO (DEM. REP. Kinshasa), CONGO (Brazzaville), COOK ISLANDS, COTE D'IVOIRE, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, DJIBOUTI, DOMINICA, EGYPT, EQUATORIAL GUINEA, ESTONIA, ETHIOPIA, FARÖE ISLANDS, FIJI, FINLAND, FRANCE, FRENCH GUIANA, GABON, GEORGIA, GERMANY, GHANA, GIBRALTAR, GREAT BRITAIN, GREECE, GREENLAND, GUAM, GUERNSEY, GUINEA, GUINEA-BISSAU, HOLY SEE (VATICAN CITY STATE), HONG KONG, HUNGARY, ICELAND, INDIA, IRELAND, ISRAEL, ITALY, JAPAN, JORDAN, KAZAKHSTAN, KENYA, KOREA SOUTH (REPUBLIC), KOSOVO, KUWAIT, KYRGYZSTAN, LATVIA, LEBANON, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MACAU, MACEDONIA, MADAGASCAR, MALAWI, MALDIVES, MALI, MALTA, MARSHALL ISLANDS, MAURITANIA, MAYOTTE, MEXICO, MICRONESIA. FEDERATED STATES OF, MOLDOVA, MONACO, MONTENEGRO, MOROCCO, MOZAMBIQUE, NAMIBIA, NAURU, NEPAL, NETHERLANDS , NEW CALEDONIA, NEW ZEALAND, NIGER, NIGERIA, NIUE, NORWAY, PAKISTAN, PALAU, PHILIPPINES, POLAND, PORTUGAL, PUERTO RICO, QATAR, ROMANIA, RUSSIA, RWANDA, SAINT LUCIA, SAN MARINO, SAO TOME ET PRINCIPE, SAUDI ARABIA, SENEGAL, SERBIA, SEYCHELLES, SINGAPORE, SLOVAKIA, SLOVENIA, SOLOMON ISLANDS, SOUTH AFRICA, SPAIN, SRI LANKA, ST.PIERRE ET MIQUELON, SUDAN, SWEDEN, SWITZERLAND, TANZANIA, THAILAND, TIMOR-LESTE, TOGO, TOKELAU, TONGA, TUNISIA, TURKMENISTAN, TUVALU, UGANDA, UKRAINE, UNITED ARAB EMIRATES, UNITED STATES, VIRGIN ISLANDS. U.S., WALLIS AND FUTUNA, WESTERN SAMOA, ZAMBIA, ZIMBABWE

yes, we ship to po boxes.

we offer free standard shipping for all u.s. orders over $50 and for international orders over $80. free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc. for orders under $50, a standard shipping rate of $5.95 will be applied to u.s. orders and a shipping rate of $18 will be applied to international orders.

product

we are happy to share that all of our products are cruelty-free.

we are happy to share that all of our products are vegan.

we care about your health and safety and know that allergies are a serious thing. r.e.m. beauty products are not specifically formulated to be gluten-free. If you're wondering what's in an r.e.m. beauty product, please check out the detailed ingredient list on the product page or product packaging to make sure the product will work for you. ask your doctor if you have any concerns.

the only way to guarantee authenticity is by purchasing from the official rembeauty.com website.

you can learn all about our products, including full ingredient listings, on individual product pages at rembeauty.com. if you have any questions, email us at info@rembeauty.com.

our products are manufactured under the highest of standards in the u.s., italy and indonesia. for more details, check each product page on rembeauty.com or the product packaging.

your safety is important to us. product safety testing requires teamwork across multiple departments, from product development to the labs and factories manufacturing and engineering the formulas. every company we work with must meet and exceed our high standards of compliance.

r.e.m. beauty products are tested on (very happy) human volunteers. We do not test our products on animals nor do we ask others to test our products on animals on our behalf.

yes, we do. the quality of our ingredients extends well beyond the ingredients themselves. all product suppliers must adhere to high standards for employee working conditions and specifically prohibit involuntary or forced labor, human trafficking, child labor and harassment and abuse.

r.e.m. beauty was created to empower you with the tools you need to bring your most vivid, limitless, and creative dreams to life. this involves stimulating all senses, and when necessary, using high-quality fragrances to do so. please check each product's full ingredient listing on its product page at rembeauty.com to make sure it's right for you.

although the phrase "clean beauty" is not regulated by the u.s. fda, r.e.m. beauty is paving the way for the next generation of safe, ethical, thoughtful formulas that help people everywhere make their beauty dreams become reality—without compromise. we are cruelty-free, vegan-friendly, and never test our products on animals...only very happy human volunteers.

we only sell r.e.m. beauty products.

ariana grande is the founder and creator of r.e.m. beauty. she has a deep respect for the transformative power of makeup and has always been passionate about incredible product. through r.e.m. beauty, ari invites everyone to be their own creative director and make their most beautiful dreams a reality.

returns & exchanges

while we do everything we can to prevent this, sometimes an item can be damaged in transit. if you receive a damaged or defective product, please report it within 60 days of delivery. please contact info@rembeauty.com and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. if the product is deemed defective, r.e.m. beauty will replace the product at no additional charge.

purchases made on our website may be returned up to 60 days after confirmed delivery for a refund in the original form of payment. sorry, we cannot refund the cost of shipping. please contact info@rembeauty.com to initiate a return.

etc.

tag your r.e.m. beauty looks with @r.e.m.beauty and #remFlightCrew for a chance to be featured.

please direct all influencer related inquiries to influencers@rembeauty.com.

contact us at info@rembeauty.com.

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