accessibility
r.e.m. beauty believes all our customers should have a positive website experience, and we aim to promote accessibility and inclusion. our goal is to enable our customers to successfully gather information and transact business through our website. whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, we are working to make your use of our website a successful and enjoyable experience.
email for accessibility assistance
if you have difficulty using or accessing any element of this website, please email us at info@agrembeauty.com and we will work with you to provide the information, item, or transaction you seek through a communication method that is accessible for you consistent with applicable law (for example, through telephone support).
our ongoing efforts
we view accessibility as an ongoing effort. we continue to take a variety of actions to continuously enhance the accessibility of our website.
feedback
we appreciate your support and would love to hear your feedback. please contact us at info@agrembeauty.com if you have any comments or suggestions as to how we could improve the accessibility of this website.
ORDER STATUS
when will my order ship?
we’ll send tracking information to the email you gave us as soon as your order goes out. please allow up to 48 hours for your tracking information to update.
international orders may take up to 2 weeks from the ship date to be delivered.
if your order is taking longer than expected, please email info@agrembeauty.com and we’ll check its status. we know it’s important, and we’re on it.
how can i find the status of my order?
after you make a purchase, you'll receive an email confirming that your order has been received and is processing. we'll send tracking information to the email you gave us as soon as your order goes out. please allow up to 48 hours for your tracking information to update.
you can also track your order here.
if your order is taking longer than expected, please email info@agrembeauty.com and we'll check its status. we know it's important, and we're on it.
PLACING AN ORDER
which payment methods do you accept?
we accept paypal, apple pay, visa, mastercard, american express, and discover.
can i cancel my order?
to serve you better, we start processing your order as soon as it's placed. we are unable to change or cancel orders once they are made. if you made an error at checkout, please reach out to us here.
what currency are the prices displayed on rembeauty.com?
all pricing on rembeauty.com is shown in u.s. dollars (usd). please note, the final checkout price is also reflected in u.s. dollars (usd). you can change the currency shown in the footer of our site.
SHIPPING
do you offer free shipping?
yes, we offer free standard shipping for all u.s. orders over $50. free shipping is based on your order total after promotional discounts have been applied and before shipping charges, taxes, etc.
where does r.e.m. beauty ship to?
we ship to most locations outside of the u.s. we do not ship to countries that are under u.s. embargo and cannot ship to countries that cannot accept cosmetic goods from the u.s.
orders placed in u.s. dollars to ship internationally must have a matching billing and shipping address. if international addresses do not match on an order that ships from the u.s., your order may be cancelled. contact us here with questions.
do you ship to po boxes?
yes, we ship to po boxes.
how much will shipping cost?
shipping will be calculated at checkout based on your order total, your shipping address, and the shipping method selected.
PRODUCT
what do I do if I have a reaction to any products?
for r.e.m. beauty, our customers’ health and safety is our top priority, and we know that allergies or skin reactions are a serious thing. if you experience any adverse reactions to a product you purchase, please contact us here from our team will follow up with you as soon as possible.
are r.e.m. beauty products cruelty-free?
we are happy to share that all of our products are cruelty-free.
are r.e.m. beauty products vegan-friendly?
we are happy to share that all of our products are vegan.
are r.e.m. beauty products gluten-free?
we care about your health and safety and know that allergies are a serious thing. r.e.m. beauty products are not specifically formulated to be gluten-free. if you're wondering what's in an r.e.m. beauty product, please check out the detailed ingredient list on the product page or product packaging to make sure the product will work for you. ask your doctor if you have any concerns.
how do I know if my r.e.m. beauty product is authentic?
the only way to guarantee authenticity is by purchasing from the official rembeauty.com website.
how can I find out more information about a product?
you can learn all about our products, including full ingredient listings, on individual product pages at rembeauty.com. if you have any questions, email us at info@rembeauty.com.
where are your products manufactured?
our products are manufactured under the highest of standards in the u.s., italy, indonesia and korea. for more details, check each product page on rembeauty.com or the product packaging.
how is product safety conducted?
your safety is important to us. product safety testing requires teamwork across multiple departments, from product development to the labs and factories manufacturing and engineering the formulas. every company we work with must meet and exceed our high standards of compliance.
r.e.m. beauty products are tested on (very happy) human volunteers. we do not test our products on animals nor do we ask others to test our products on animals on our behalf.
does r.e.m. beauty use ethically-sourced ingredients?
yes, we do. the quality of our ingredients extends well beyond the ingredients themselves. all product suppliers must adhere to high standards for employee working conditions and specifically prohibit involuntary or forced labor, human trafficking, child labor and harassment and abuse.
do r.e.m. beauty products contain fragrance?
r.e.m. beauty was created to empower you with the tools you need to bring your most vivid, limitless, and creative dreams to life. this involves stimulating all senses, and when necessary, using high-quality fragrances to do so. please check each product's full ingredient listing on its product page at rembeauty.com to make sure it's right for you.
are your products "clean?"
although the phrase "clean beauty" is not regulated by the u.s. fda, r.e.m. beauty is paving the way for the next generation of safe, ethical, thoughtful formulas that help people everywhere make their beauty dreams become reality—without compromise. we are cruelty-free, vegan-friendly, and never test our products on animals...only very happy human volunteers.
do you sell ariana grande fragrances?
we only sell r.e.m. beauty products.
RETURNS & EXCHANGES
refund policy
purchases made on our website may be returned up to 30 days after confirmed delivery. all merchandise is not returnable. please contactinfo@agrembeauty.comto initiate a return.
my item arrived damaged. what should i do?
while we do everything we can to prevent this, sometimes an item can be damaged in transit. if you receive a damaged or defective product, please report it within 30 days of delivery. please contactinfo@agrembeauty.comand provide a photo of the damaged or defective product along with a copy of the packing slip or order number. if the product is deemed defective, r.e.m. beauty will replace the product at no additional charge.
how do i make a return?
purchases made on our website may be returned up to 30 days after confirmed delivery for a refund in the original form of payment. all merchandise is not returnable. sorry, we cannot refund the cost of shipping. please contact info@agrembeauty.com to initiate a return.
INTERNATIONAL ORDERS
do you ship internationally?
r.e.m. beauty ship all our international orders with passport, our trusted third-party international shipping partner. passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly. our list of countries is always changing, so please email us with country-specific questions.
what is Passport?
we ship all our international orders with passport, our trusted third-party international shipping partner. passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
do I have to pay duties and taxes?
to create a better delivery experience for you, we ship all international orders delivered duty paid (ddp). by shipping ddp, duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
please note that duties and taxes assessed by customs vary by country and product.
how do I track my international order?
once your order has been fulfilled, you will receive an email from us with your tracking information. you can track the progress of your order directly on your r.e.m beauty tracking page.
what do I do if my order is stuck at customs?
if your package stops moving at any point, do not fret! it is still on its way to you and is likely just clearing customs. occasionally, there may be delays due to customs or weather events. if this happens, your tracking page will be updated with the latest shipping status.
at any time, if you have a shipping related question you can reach out via your tracking page (‘need help’ button) or via email at help@passportshipping.com.
when will my order ship?
we want you to receive your order as fast as possible! international orders are typically delivered within 8-14 business days once the order has been fulfilled. once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.
to start the return process please send us an email to info@agrembeauty.com with your order number and any additional details.
how much will it cost to ship to my country?
shipping costs are calculated automatically at checkout and depend on:
1. destination country
2. size/weight of the package
3. shipping method selected
global-e offers several different shipping methods including airmail, standard courier and express courier. the prices for each available option will be displayed at checkout.
ETC.
how can i be featured?
tag your r.e.m. beauty looks with @r.e.m.beauty and #remflightcrew for a chance to be featured.
how do i become an affiliate?
please direct all influencer related inquiries to influencers@agrembeauty.com.
how can i contact management?
contact us atinfo@agrembeauty.com.
what are your current promotions?
please subscribe to our mailing list to make sure you are the first to be notified of promotions.
can I purchase r.e.m. beauty products in person anywhere?
yes! you can find r.e.m. beauty products at ulta beauty in the us, shoppers drug mart in canada, boots in the uk, and sephora in europe. keep an eye on our website or subscribe to our marketing emails for updates on pop-up shops as well!